Requests for extensions may be accommodated, but only considered on a case-by-case basis. You can find this information in the assignment description.

For any questions, please reach out to your instructor.

• Students are sent their course plan from their Student Services Advisor. Once they know what courses they are registering for and can verify that registration is open, they can follow the instructions attached with their course plan. It will be called "Regis Access Instructions for registering."
  
  
• This is a step-by-step process of how students can select their courses. If the student is unsure of what to register for, they should be in contact with their Student Support Advisor.

• Once a student accepts their admission into a program, they receive an email from Regis College IT. This email contains their Username and Password and steps to activate their Regis account.
  
  
• If they have questions about this information, the student should reach out to their Admissions Advisor.
  
  
• The Admissions team will assist in scheduling a 'Welcome Call' with the Student Services Advisor, with whom will walk the student through the program, technologies, and beginning steps to prepare for the semester.
  
  
• Students should review their junk/spam folder if they have not yet received their username/password. This is particularly true for students who use Gmail. The email is sent to the personal email address that students have on file.
  
  
• Students need to change their password before accessing any services at https://password.regiscollege.edu

Before contacting 24/7 Technical Support, contact your instructor directly to receive approval.

Note: Discussion posts with existing replies may not be able to be removed.

Contact Regis College Information Technology Services (ITS) ↗

Telephone: (781) 768-7177 (ext. 7177 on campus)

helpdesk@regiscollege.edu

Mon - Thu: 8:00am - 7:00pm ET

Fri - Sun: 8:00am - 4:00pm ET

Students can view their ID number by logging into Moodle and then doing

the following:

1. Click your name at the top-right of the screen.
2. Select Profile.
3. Click Edit Profile under User details.
4. Scroll down and expand the Optional section.
5. Your student ID number will be listed here.

• Courses are made available to students at 4:00pm ET on the Friday before the first day of class.
• Faculty will not be available until the first day of class.
• Students can only access courses from the current term.

If you have any questions about accessing your past courses, please contact your course instructor.

Go to Microsoft Outlook ↗

Log in with the username and password provided to you by Regis ITS (this email is sent to the personal email you have on file with your application).

Contact your Admissions Advisor or your Student Services Advisor:

Master of Science in Nursing:
studentsupport@onlinehealth.regiscollege.edu

Applied Behavior Analysis:
studentsupportaba@online.regiscollege.edu

Master of Social Work:

studentsupportsocialwork@online.regiscollege.edu

Master in Product Management:
studentsupportmspm@online.regiscollege.edu

• Spelling or grammatical mistakes

For Students:

• For issues that don’t affect your progress, contact your instructor via email and include a screenshot possible, the URL of the page, the course and section number, and a general description of the issue. 

For Section Instructors and Lead Faculty:

1. For issues that don’t affect student progress, record the issue in the Course Edit Log found in your General section of the Weekly Content tab.
   
   
2. For issues that do affect student progress, please submit a ticket via this page.

• General course content issues (Dead URLs, incorrect activity times, grade calculations, etc.)

• Discussion post deletions

• Group creation, enrollment, and unenrollment

For Section Instructors and Lead Faculty:

• Submit a ticket via this page.

For Students: 

• Submit a ticket via this page.

• Email your instructor as well, including a screenshot, URL of the webpage, course and section number, and a general description.

Students should be advised that while the link in the course may be disrupted, the resource itself will be accessible from within the digital library.

It should be stressed that while the link will be fixed at some point, students should NOT wait for the link in the course to be fixed and access the Regis Library for it directly.

For Students:

Review your program’s Student Orientation and Resource Center course and complete all activities before beginning your coursework. During your semester, refer back to the resources provided within the Orientation.

Please see the following resource as a self-service guide: 

Regis College Student Moodle Self-Help Guide ↗

If additional help is needed, contact the 24/7 Help Desk.

For Faculty:

Review your program’s Orientation and Resource sites and complete all activities before beginning to teach. During your semester, refer back to the resources provided within the Orientation.

Please see the following resource as a self-service guide: 

Regis College Faculty Moodle Self-Help Guide ↗

If addition help is needed, contact the 24/7 Help Desk or the Instructor Training Manager at thomas.yazer@boundlesslearning.com

Instructors DO NOT have editing capabilities. 

• If faculty finds a critical error that impacts student’s progress, they should submit a ticket via this page.
• If faculty encounters a minor issue such as a spelling or grammatical error that does not affect student's progress, they should enter it into their Course Edit Log found in the General section of their weekly course content.

Most courses provide a completion certificate that can be accessed once all assignments have been successfully completed.

Requests for extensions may be accommodated, but only considered on a case-by-case basis. You can find this information in the assessment description. For any questions, please reach out to your instructor.

Students are not permitted to review their exam attempts after the attempt. 

Students will never see what they got correct, incorrect, or any feedback on an exam. They will only receive their scores. This is by design.

For practice and low-stake quizzes, more information may be provided.

Installation and Setup:

The Respondus installation program can be downloaded from the Respondus website.

Navigate to their course in a regular browser and then click "Launch LockDown Browser" after accessing the test.

First, navigate to the quiz in the course using a normal browser. Once the quiz page has been accessed, initiate Respondus and then begin the quiz. 

Contact your instructor directly.

You need to manually go into the course, navigate to where the assessment is, and access it from there. 

If you are already accessing the assessment directly from the assessment page, temporarily disable your antivirus software and let the page completely load before clicking the start button for the assessment.

This is usually the result of an older version of LockDown Browser or older versions of Internet Explorer/Edge software.

1. Notify your instructor that you are having issues, immediately.
   
   
2. Update LockDown browser to the latest version and run a Windows Update.
   
   
3. It may be possible that you have add-ons preventing LockDown from working properly. Disabling add-on toolbars, browser-based pop-up blockers, or other software could be interfering.
   
   
4. Clear your browser’s cache.
   
   
5. If no resolution, contact 24/7 Tech support via this page.

Go to Respondus Support: Cannot Detect or Configure the Webcam ↗

When you encounter this VM warning message, it indicates you are either using a virtual machine, or your computer has been set up to mimic the signature of a virtual machine. In either case, LockDown Browser’s virtual machine detection will not permit you to proceed. We cannot provide you with specifics on how to resolve this problem on your computer. You will need to use a different computer for your exams requiring LockDown Browser.

If you get directed to https://moodle.regiscollege.edu when going through Respondus and you cannot see your courses/exams from https://myonline.regiscollege.edu, restart the application and select "Online Programs Moodle" when going into the Respondus.

1. If the issue occurs in the middle of the test, take a screenshot or a photo of the screen.
   
   
2. Force the browser to close (either through the Windows task manager, command prompt, or holding down the power button).
   
   
3. Switch to a wired connection (Ethernet) if possible. 
   
   
4. Clear your browser’s cache, cookies, and temporary files.
   
   
5. Disabling all add-on toolbars may be necessary.
   
   
6. Close all of the following types of programs running in the background: Antivirus, instant messengers (Skype is known to cause issues most often), anything that would use the webcam. 

Once the above steps have been completed, try starting the test again (if multiple attempts are permitted) and reach out to your instructor to notify them of the issue/to have the attempt cleared.

Both of the these errors are caused by a block on the computer and/or network to the update server. Please refer to the following knowledgebase article: Update Check Failed: Error Code a4.

Operating Systems:

• Windows: 10, 8, 7
   

• Mac: MacOS 10.15 to 10.12, OS X 10.11, OSX 10.10
   

• iOS: 11.0+ (iPad only). Must have a compatible LMS integration

Note: Windows 10S is not a compatible operating system, nor can LockDown Browser be obtained via the Windows App Store. At present, support for Windows 10S Mode isn’t on the roadmap for LockDown Browser.

Note: iOS: 11.0+ (iPad only). Must have a compatible LMS integration.

LockDown Browser and Respondus Monitor may continue to run in older operating systems that have reached “end-of-life” but students may encounter unexpected results.

The Regis College Library  ↗

(781) 768-7303

libraryonline@regiscollege.edu

Reference and research help is available via telephone or email via posted hours. 

A centralized website that connects students with applications, like email, Regis' Moodle LMS, library services, and documentation such as the student handbook, faculty handbooks, and other university specific documents. The site is dynamic and will only display information that is relevant to the user logging in.

The Student Portal for Information, Knowledge and Education ↗

Students should log in with username and password provided to them by Regis ITS (this email is sent to their personal email they have on file with their application).

Students will always use this email as their primary email address (no forwarding to personal emails).

Faculty members use the following format for login; not their email address: username@regiscollege.edu

Microsoft Outlook ↗

This is where students will register for courses, view grades, pay bills, view financial aid, and access other important account information online. 

The same username and password they created in the beginning should match their Moodle login and Regis email username and information. This username must be entered in all lower case. Mobile devices tend to capitalize the first character.

If students need help navigating or registering for classes, they should be in touch with their Student Support Advisor.

Regis Access (HUB) ↗

This is a Single Sign-On (SSO) LMS meaning, students who are signed into their Regis portal (i.e. SPIKE, their email, or Regis Hub, etc.), do not need to log in again to Moodle (it's an automatic login). 

If a user is not logged into one of the Regis services mentioned above, they will use the same login credentials they use for all other Regis applications. They will not need to create new log in credentials for their online Moodle platform.

Regis Moodle LMS ↗